Frequently Asked Questions
Pre-Sales Questions
Q. Will you place ads on my site?
A. We will NOT place ads on your
site.
Q. Do you allow sites to advertise
for money, on their web site?
A. Yes, we allow sites to have
commercial advertisements.
Q. What forms of payment do you
accept?
A. Cash, Money Order, and PayPal
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3.
and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or
yearly plan?
A. Yes, tax is included within the
price.
Q. What control panel do you use and
do you have a demo?
A. The control panel we use is called
Cpanel. A demo of Cpanel can be found
here
Login with the username demo, and the
password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I
host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my
account?
A. Your account will be setup
automatically within 15 minutes of
ordering.
Q. Are
there any hidden costs, or setup fees?
A. No
Q. Do you
offer telnet or shell access?
A. No due to security reason's we do not
offer telnet or shell access. You are
still able to unzip files on the server
using our file manager as well as the
ability to setup cron jobs.
Q. Can I password protect
directories?
A. Yes you can password protect
directory's within CPanel.
DNS
Q.
How long does it take to get my domain
working?
A. It usually takes 24-48 hours for a
domain to fully propagate.
Q. What do I set my domains name
server's to?
A. Please read your welcome e-mail if
you have lost your welcome email you can
email us requesting your dns.
Control
Panel
Q.
Do you have a manual for our control
panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where
do I go to login to my control panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your
control panel and click "domain
management" inside of domain management
you will see a place to manage and add
sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my
files what's wrong?
A. Make sure you are uploading to the
right web directory which is the
public_html folder.
Q. Why
doesn't my ftp password change when I
change my Cpanel password?
A. Please allow 24 hours for your FTP
password to sync with your Cpanel
password.
Paths
Q. What is the path to my
users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is
/usr/bin/perl
Q. What
is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What
is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What
is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. How do
I create email accounts?
A. To create an email account login to
your control panel and click add/remove
email account's.
Q. What
do I put for both incoming and outgoing
mail server?
A. For both incoming and outgoing mail
server put mail.yourdomain.com
Q. Where
do I go to check my emails using my
browser?
A. yourdomain.com/webmail/
Q. How
can I setup webmail to go directly to
horde, neomail or squirrel mail?
A. Login to the one you prefer to use
after doing so copy the entire url from
your address bar. You will not login to
your cpanel and create a subdomain to go
to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working
on the server. How do I get them to
work?
A. Make sure that they are chmoded to
755
Q. How do
I create databases and manage them?
A. Login to your cpanel and click MySQL
Databases. After your database is
created you can manage it from
phpmyadmin. This can be found at the
very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you
using?
A. We are using version 5.6.1.
Q. What
version of MySQL are you using?
A. We are using version 4.0.15
Q. What
version of cpanel are you using?
A. Our servers automatically stay up to
date with the most recent stable Cpanel
version.
Billing
Q. How do
I get the 30 day money back?
A. Simply email us your username,
password, and why you wish to cancel
within thirty days, and we process your
refund in less then 24 hours.
Q. How do
I make a payment?
A. All online payments are recurring.
Your payment will automatically be
deducted.
Q. How do
I stop billing?
A. If you wish to close your account
simply email us your username, password,
and why you wish to cancel. You must
also include "I give you permission to
delete my website and all of it's
content."
SSL
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.
Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
Subdomains
Q.
READ THIS BEFORE SETTING UP A SUBDOMAIN!A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
Add-on Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.
Q.
READ THIS BEFORE SETTING UP AN ADD-ON DOMAIN!You cannot create an add-on domain if your dns hasn't prorogated to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your add-on domain.
A. There are three fields cpanel asks for when creating an add-on domain.
1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the add-on domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an add-on domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an add-on domain.
